Privacy Policy

1. Information We Collect

We collect personal and non-personal information through various means, including when you visit our website, fill out forms, contact us, or use our services.

1. Personal Information You Provide
   • Name, email address, phone number, mailing address.
   • Moving service details, requested estimates, or preferences.
   • Payment details processed securely via third-party services, never stored on our servers.
   • Communications and inquiries via email, phone, or chat support.
2. Automatically Collected Information, when you visit our Site, we may collect
   • Device Information including IP address, browser type, and operating system.
   • Website Usage Data such as page views, time spent, and referring websites.
   • Cookies and Tracking Technologies used for analytics, improving user experience, and site functionality.
3. Call and SMS Data
   • Phone Calls may be recorded for quality assurance and training purposes.
   • SMS Communications will only be used for service-related messages if you opt-in.

2. How We Use Your Information

We collect and use information for the following purposes:

• Service Delivery and Customer Support including processing moving service requests, providing estimates, and answering inquiries.
• Site and Service Improvements such as analyzing website traffic, troubleshooting issues, and optimizing performance.
• Marketing and Promotions with consent, including sending service updates, promotions, or offers, with the option to opt out anytime.
• Security and Fraud Prevention by monitoring for unauthorized access, preventing fraud, and protecting company assets.
• Legal and Compliance to comply with legal obligations, respond to law enforcement requests, and enforce company policies.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share data in these cases:

• Service Providers and Third Parties, including payment processors, customer support tools, and analytics providers.
• Legal Compliance and Protection if required by law or to protect our rights, property, or safety.
• Business Transfers in the event Phoenix Moving Inc. is merged, sold, or acquired, customer information may be transferred.

We do not share phone numbers collected for SMS consent with any third parties for marketing purposes. SMS consent cannot be transferred or disclosed to another company per The Campaign Registry guidelines.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and remember user preferences.

You can disable cookies in your browser settings, but doing so may limit access to certain Site features.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access and Correction to request a copy of your data or correct inaccurate information.
• Deletion Request to ask us to delete your data unless required by law to retain it.
• Opt-Out of Marketing to unsubscribe from marketing emails or SMS messages anytime.
• Restrict Data Processing to request limits on how we use your data in some cases.

To exercise these rights, contact us at info@gophoenixmoving.com

Response Time: We will respond within 30 days of receiving your request.

6. Data Security and Protection Measures

We take industry-standard precautions to protect your personal data:

• Encryption to secure data transmission using SSL or TLS encryption.
• Access Controls with limited access to customer data within the company.
• Regular Audits including routine security assessments to prevent breaches.

No method of transmission over the internet is 100 percent secure. While we take every precaution, we cannot guarantee absolute security.

7. SMS Communications and Consent

SMS Opt-In Policy

By opting into SMS messages, you consent to receive service-related text messages from Phoenix Moving Inc.

Important:

• The disclaimer applies only to SMS and not emails or calls.
• Users must actively check the box to opt in.
• We do not sell or share phone numbers collected for SMS marketing.

How to Opt Out:

• Reply STOP to any SMS message to unsubscribe.
• Contact us at info@gophoenixmoving.com to remove your number.
• We do not sell or share phone numbers collected for SMS marketing.

No method of transmission over the internet is 100 percent secure. While we take every precaution, we cannot guarantee absolute security.

8. Children's Privacy

Phoenix Moving Inc. does not knowingly collect personal data from children under 13 years old. If we discover that a child has provided us with personal data, we will delete it immediately.

9. Modifications to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

If we make material changes, we will notify you via email or a site notice before the changes take effect.

By continuing to use our Site after updates are posted, you agree to the revised Privacy Policy.

10. Contact Us

For any privacy-related inquiries, please contact us:

Phoenix Moving Inc.

Email: info@gophoenixmoving.com

Phone: (508) 315-9458